Meta Muse AI Assistant's Human Call Feature Causes Privacy and Discrimination Incidents

What happened

Meta's AI assistant Muse, designed to autonomously perform tasks including phone calls, secretly involved human operators in some calls. This led to privacy violations and at least one incident of discriminatory behavior by a human operator. Meta has since withdrawn the feature following internal and public concerns.

Reported impact

Affected parties

Not publicly disclosed

Harm type

Not publicly disclosed

Scale

Not publicly disclosed

Financial impact

Not publicly disclosed

Regulatory action

Not publicly disclosed

Classification

Organization

Not publicly disclosed

AI system

Not publicly disclosed

Industry

Not publicly disclosed

Country

Not publicly disclosed

Provider

Not publicly disclosed

Incident type

Not publicly disclosed

Relevant governance controls

Governance control mapping is not available for this record.

• No controls mappedNot publicly disclosed

Control mapping is analytical. It does not state that any control would have prevented the incident.

Sources and evidence