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Documented

iPhone 18 Pro Face ID Malfunctions Due to Matte Screen Protectors and Under-Screen Sensor Design

September 18, 2026
oecd:2026-09-18-7058View source ↗

What happened

Apple's iPhone 18 Pro series faces widespread Face ID failures when matte or frosted screen protectors are used, due to the new under-screen infrared sensor design. Users report device instability, failed biometric authentication, and disrupted Apple Pay access. The issue is confirmed by multiple tech reviewers and affects users globally.

Reported impact

Affected parties
Not publicly disclosed
Harm type
Not publicly disclosed
Scale
Not publicly disclosed
Financial impact
Not publicly disclosed
Regulatory action
Not publicly disclosed

Classification

Organization
Not publicly disclosed
AI system
Not publicly disclosed
Industry
Not publicly disclosed
Country
Not publicly disclosed
Provider
Not publicly disclosed
Incident type
Not publicly disclosed

Relevant governance controls

Governance control mapping is not available for this record.

  • No controls mappedNot publicly disclosed

Control mapping is analytical. It does not state that any control would have prevented the incident.

Sources and evidence

OECD AI Incidents Monitor
Primary source
iPhone 18 Pro Face ID Malfunctions Due to Matte Screen Protectors and Under-Screen Sensor Design
2026-09-18