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Documented

iPhone 18 Pro Face ID Malfunction Causes Device Crashes and Security Risks

September 21, 2026
oecd:2026-09-21-d0ccView source ↗

What happened

Early users of the iPhone 18 Pro and Pro Max report that the AI-powered Face ID system frequently malfunctions, leading to failed authentication, device crashes, and unexpected reboots. Some users also found that security settings requiring attention are not enforced, posing potential security risks. The issue appears linked to recent hardware and software changes.

Reported impact

Affected parties
Not publicly disclosed
Harm type
Not publicly disclosed
Scale
Not publicly disclosed
Financial impact
Not publicly disclosed
Regulatory action
Not publicly disclosed

Classification

Organization
Not publicly disclosed
AI system
Not publicly disclosed
Industry
Not publicly disclosed
Country
Not publicly disclosed
Provider
Not publicly disclosed
Incident type
Not publicly disclosed

Relevant governance controls

Governance control mapping is not available for this record.

  • No controls mappedNot publicly disclosed

Control mapping is analytical. It does not state that any control would have prevented the incident.

Sources and evidence

OECD AI Incidents Monitor
Primary source
iPhone 18 Pro Face ID Malfunction Causes Device Crashes and Security Risks
2026-09-21