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AI Chatbots Frequently Give Incorrect Financial Advice, Study Finds

September 19, 2026
oecd:2026-09-19-6fe9View source ↗

What happened

A UK fintech firm, Saturn, found that major AI chatbots—including ChatGPT, Gemini, Claude, and Copilot—gave incorrect or incomplete financial advice in 57% of over 10,000 tested answers. Error rates rose to 88% for complex queries, exposing users to potential financial harm due to misinformation.

Reported impact

Affected parties
Not publicly disclosed
Harm type
Not publicly disclosed
Scale
Not publicly disclosed
Financial impact
Not publicly disclosed
Regulatory action
Not publicly disclosed

Classification

Organization
Not publicly disclosed
AI system
Not publicly disclosed
Industry
Not publicly disclosed
Country
Not publicly disclosed
Provider
Not publicly disclosed
Incident type
Not publicly disclosed

Relevant governance controls

Governance control mapping is not available for this record.

  • No controls mappedNot publicly disclosed

Control mapping is analytical. It does not state that any control would have prevented the incident.

Sources and evidence

OECD AI Incidents Monitor
Primary source
AI Chatbots Frequently Give Incorrect Financial Advice, Study Finds
2026-09-19